Agile Book Club: Customer Involvement

In an Agile team, on-site customers—team members with the skill to represent customer, user, and business interests—are responsible for prioritizing stories and communicating requirements. It’s a big responsibility. In this book club session, we examine what it takes to succeed.

📖 The Planning Game
📖 Real Customer Involvement
📖 Incremental Requirements

🎙 Discussion prompts:

  • Agile is all about feedback and direct communication. What’s your organization’s approach to stakeholder feedback, and how has that helped or hindered your team?

  • The book describes several different types of development, such as platform development, in-house development, vertical-market development, and horizontal-market development. Which does your team do, and how does it affect your approach to stakeholder feedback and involvement?

  • Story planning—“the planning game”—is a meant to be a collaboration between people with customer and engineering perspectives. How have you seen that work, or not work, in practice?

  • On-site customers are supposed to act as “living requirements documents” for the team, answering questions and providing details right when they’re needed. How does your team approach requirements, and how would you change it?

About the Book Club

From October 2021 to August 2022, I hosted a call-in talk show based on the second edition of The Art of Agile Development. The series used the book as a jumping-off point for wide-ranging discussions about Agile ideas and practices, and had a star-studded guest list.

For an archive of past sessions, visit the book club index. For more about the book, visit the Art of Agile Development home page.

If you liked this entry, check out my best writing and presentations, and consider subscribing to updates by email or RSS.